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The People Equation
- Theron Feidt & Mark Cardone
- 1 day ago
- 2 min read
In this Episode:
In this episode of the Achieve Results Now podcast, Mark Cardone and Theron Feidt discuss the critical importance of customer service, extending beyond business interactions to encompass personal relationships. They emphasize that effective customer service is a developable skill and a form of leadership, crucial for navigating a world increasingly absorbed in technology.
They propose three actionable steps to enhance your service and communication with others:
1. Greet and Treat People Like a VIP
This first step is about making everyone you interact with feel genuinely important and significant. Whether it's a family member, a friend, or a customer, show enthusiasm for their presence. Examples include giving a warm greeting, making eye contact, putting away your phone, and actively listening. The goal is to set a positive tone and convey that you're happy they are there and their needs matter, aligning with Dale Carnegie's principle of the human desire to feel significant.
2. Listen Like It's Your Job
Beyond a mere greeting, active and present listening is paramount. The hosts stress being fully engaged in the moment, not just hearing words but seeking to truly understand the other person's needs, often by picking up on subtle cues beyond verbal communication. They caution against listening with an agenda (e.g., trying to immediately push a product or solution), highlighting that true understanding builds stronger relationships. This active listening allows you to uncover underlying needs, as exemplified by a martial arts student seeking self-defense but truly needing more balance and personal time.
3. Solve the Problem (or Be of Service)
The final step is about providing value and finding solutions, but with a crucial caveat: understand the context. In a business setting, customers often approach you with a problem they want solved. Be an authority without being authoritative, offering confident solutions and real-life examples. In personal relationships, especially with loved ones, sometimes the "solution" is simply active listening and empathy, not an immediate fix. However, always look for ways to be of service, even subtly or by anticipating needs before they are voiced, demonstrating your value to them.
The hosts conclude by urging listeners to implement these steps to improve both professional and personal relationships, reminding them to share the episode with those who could benefit.
ARN Suggested Reading:
Blessings In the Bullshit: A Guided Journal for Finding the BEST In Every Day – by Mark Cardone & Theron Feidt
Full List of Recommended Books: https://www.achieveresultsnow.com/readers-are-leaders
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